Policies and Shipping
100% SATISFACTION GUARANTEE
We stand behind everything we sell. If for any reason you are not satisfied with your purchase, you may return Bontrager parts, clothing and accessories within 30 days and we'll replace it or give you a full refund. Bicycle purchases will receive an in-store credit less any damage or depreciation. Bicycles that are returned in like new condition will receive a full store credit.
Please read "Returns" below for more information.
SHIPPING (Continental U.S.)
Please contact store directly for shipping options on items that are in stock in store. Items that are available to purchase from www.trekbikes.com are able to ship directly to customer, however you should select All American Bicycle Center Damascus, MD as your preferred bike store. Bicycles cannot be shipped to customer unless the customer first visits the store to make the purchase.
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IN-STORE PICKUP
Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.
INFORMATION SECURITY
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
BACKORDERS
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.
RETURNS
We stand behind everything we sell. If for any reason you are not satisfied with your purchase, you may return Bontrager parts, clothing and accessories within 30 days and we'll replace it or give you a full refund. Bicycle purchases will receive an in-store credit less any damage or depreciation. Bicycles that are returned in like new condition will receive a full store credit.
Returns must be in new, unused condition, complete with original packing, product manuals, and a copy of your receipt.
Note: All other returns that are re-packed in damaged boxes, or missing any packing materials, owner’s manuals, etc. will be assessed a 15% restocking fee. All sales on sale or clearance items are final. Please note that most special-order items cannot be returned under any circumstances, however defective merchandise will be replaced.
PRICES AND INFORMATION
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!